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Thursday, April 18, 2013

Unable to Open Trend Micro Worry Free Business Security Console 503: Service Unavailable error.

Posted on 12:17 AM by Unknown

We installed the Trend Micro Server on a Windows Server 2008 Server. Since last some days we are unable to open the Trend Micro Console. Its saying page cannot be displayed.
We rebooted the Server already. All Services seems OKAY.
There are instances that the Application Pool unexpectedly stops and does not restart automatically. As a result, you will get the 503: Service Unavailable error.
To resolve the issue, do either of the following:

Option I:
1.Click Start > Run.
2.Enter "cmd" and click OK.
3.From the command prompt, enter the following command to start the application pool:
%windir%\system32\inetsrv\appcmd start apppool OsceAppPool

Option II:
1.Open Internet Information Services (IIS) Manager.
2.Go to Application Pool.
3.Start OsceAppPool.
4.Click Advanced Settings.

5.Make sure that Start Automatically is set to "True"
I checked and found its resolved now.
Let me know if you have any questions..
Pankaj
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Posted in Antivirus, Trend Micro Antivirus, Troubleshooting, Windows Server 2008, Windows Server 2008 R2 | No comments
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